Return & Refund Policy

At Dewy Skin BD, customer satisfaction and product authenticity are our priorities. Please read our return and refund policy before placing an order.

1. Eligible for Return or Exchange

We accept return or exchange requests in the following situations:

• You received a damaged product.
• You received an incorrect product.
• You received an expired product.
• The product is different from what you ordered.

2. Return Conditions

• You must inform us within 24 hours of receiving the parcel.
• An unboxing video is required for damaged, incorrect, or missing products.
• Products must be returned with their original packaging.
• Products must be unused and unopened, except where the issue itself makes this impossible.

3. Non-Returnable Products

For hygiene and safety reasons, we generally do not accept returns for:

• Opened or used skincare products.
• Products damaged due to customer misuse.
• Products returned simply because of a change of mind.
• Products ordered incorrectly by the customer.

4. Refund Policy

• Refunds are available for eligible cases after verification.
• Approved refunds will be processed through an agreed payment method.
• Refund processing time will be communicated after approval.
• Delivery charges are generally non-refundable unless the issue is caused by our mistake.

5. How to Request a Return

Please contact us with:

• Your order number.
• Product photos or videos.
• A brief explanation of the issue.
• Unboxing video, where applicable.

6. Contact Us

For return, exchange, or refund assistance:

Dewy Skin BD
WhatsApp: 01609903473
Facebook Inbox: Dewy Skin BD

Thank you for shopping with Dewy Skin BD. Your trust matters to us!